Shipping policy
SHIPPING POLICY
Last updated: September 2026
At Softaholic, we aim to make your shopping experience simple from checkout to delivery.
UK Delivery
We currently offer the following UK delivery options:
Standard Delivery — £4.99
Estimated delivery: 3–5 business days
Free Standard Delivery — orders £60 and over
Estimated delivery: 3–5 business days
Express Delivery — £6.99
Estimated delivery: 1–2 business days
Delivery times are estimates provided through our Shopify shipping setup and may vary during busy periods, product launches, bank holidays or circumstances outside our control.
International Delivery
We offer international delivery to selected countries.
International shipping rates and available destinations vary by country and are displayed at checkout.
Our current international shipping options include:
Standard International — £14.99
Estimated delivery: 3–5 business days
Standard International — £23.99
Estimated delivery: 3–5 business days
Please note that international delivery availability depends on whether the destination country is included in an active Softaholic market and shipping zone.
International customers may be responsible for customs duties, import taxes, VAT or other charges imposed by the destination country. These charges are the responsibility of the customer unless otherwise stated at checkout.
Order Processing
Your delivery estimate relates to the shipping/transit time shown at checkout. Order processing time may vary depending on stock availability and periods of high demand.
Once your order has been dispatched, you will receive an order/shipping confirmation with tracking information where available.
Delivery Delays
Although we work to provide reliable delivery options, estimated delivery dates are not guaranteed. Delays may occasionally occur due to courier disruption, adverse weather, peak periods, customs processing or other circumstances outside our control.
If your order has not arrived within the expected delivery timeframe, please contact us at hello@softaholic.co.uk.
Incorrect Delivery Address
Please check your delivery address carefully before completing your order.
Softaholic cannot be responsible for delays or additional delivery costs caused by an incorrect or incomplete address supplied by the customer.
Damaged Parcels
If your parcel arrives damaged, please contact us as soon as possible with photographs of the packaging and the affected item so that we can investigate.
Contact
For shipping enquiries, please contact:
Softaholic Limited
Email: hello@softaholic.co.uk
Kent, UK
Nothing in this Shipping Policy affects your statutory rights under UK consumer law